Play Safe, Play Smart with l89y

Our Commitment to Responsible Gaming

l89y is committed to providing a safe, fair and transparent betting environment for every player in Bangladesh. We believe that gambling is a form of entertainment, not a way to generate income or solve financial difficulties. Our responsible gaming programme is built on this belief — it is a core part of how we operate, not an afterthought.

Every l89y account comes with a built-in set of responsible gaming tools that players can activate at any time from their account settings. These tools are free, immediate and designed to empower you — the player — to set limits that match your personal circumstances and comfort level. We also monitor account activity internally to identify patterns that may indicate a player is experiencing difficulty, and we may proactively reach out where we feel it is warranted.

Responsible Gaming Tools

Six built-in tools to help you stay in control of your gambling at all times.

21+ Age Restriction Policy

The l89y platform is an adult entertainment service. Registration, access to all betting markets, live casino games, crash games and slots are strictly restricted to persons aged 21 years or older. This is a firm policy that l89y enforces at the point of registration, during KYC verification, and on an ongoing basis through account monitoring. Any account found to belong to a person under the age of 21 will be closed immediately and all funds returned.

Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing gambling websites. If your device is shared with other family members, consider securing your l89y account credentials and logging out after each session to prevent unauthorised access by younger household members.

If you know or suspect that a minor has registered on the l89y platform or is using another person's account to gamble, please notify l89y support immediately via live chat. We will investigate and act promptly. Your report is confidential.

Player Protection Tools — How They Work

All responsible gaming tools are accessible directly from your l89y account settings. They take effect immediately upon activation — there is no cooling-off period before a restriction becomes active. Increasing or removing a restriction may be subject to a short cooling-off period to prevent impulsive decisions made in the heat of the moment.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually. Many players do not realise their behaviour has shifted from recreational entertainment to something harmful until significant damage has already been done. The following warning signs may indicate that gambling is becoming a problem for you or someone you know.

• Spending more money on gambling than you can afford to lose.
• Borrowing money or selling possessions to fund gambling activity.
• Chasing losses — increasing bet sizes to try to recover previous losses.
• Gambling taking priority over work, family, or daily responsibilities.
• Feeling irritable, anxious or restless when not gambling.
• Lying to family or friends about how much time or money is spent gambling.
• Continuing to gamble despite repeated attempts to stop or cut back.

How to Activate Responsible Gaming Tools

Setting up your responsible gaming preferences on l89y takes only a few minutes and is available at any time — you do not need to be in a crisis to use these tools. Here is how to get started.

• Log in to your l89y account and open the account settings menu.
• Navigate to the Responsible Gaming section within settings.
• Select the tool you wish to activate — deposit limit, session reminder, time-out or cooling-off — and follow the on-screen instructions.
• For self-exclusion or immediate account closure, contact l89y support via live chat — our team is available 24/7.

All changes to responsible gaming settings are logged and timestamped. If you make a change and immediately regret it, contact support — for restrictions, we apply changes instantly, but for relaxations (e.g., raising a deposit limit) there is always a mandatory waiting period to protect you from impulsive decisions.

Self-Exclusion — A Closer Look

Self-exclusion is the most powerful responsible gaming tool available on the l89y platform. It is designed for players who have concluded that they need to step away from gambling entirely for an extended period. When you self-exclude, your account is immediately locked, your balance is frozen pending return of funds, all active bonuses are forfeited, and l89y removes you from all marketing lists permanently.

Self-exclusion periods available on l89y are: 6 months, 1 year, 3 years, 5 years, and permanent exclusion. All self-exclusions have a minimum duration of 6 months — there is no option for a shorter self-exclusion period. Once a self-exclusion is active, it cannot be reversed or shortened before the chosen period expires. At the end of a time-limited exclusion period, reactivation requires a direct conversation with l89y support to confirm you wish to return and that you are in a position to gamble responsibly.

To request self-exclusion at any time, open a live chat with l89y support and say you want to self-exclude. Our support agents are trained to handle these conversations with sensitivity and will process your request without delay. You can also email [email protected] with the subject line "Self-Exclusion Request" and your account details.

Tips for Safer Gambling

Whether you are a new player or a regular on the l89y platform, these practical guidelines can help you keep your gambling experience positive, controlled and enjoyable over the long term.

• Set a budget before you start playing and stick to it — never gamble with money you cannot afford to lose.
• Treat gambling as paid entertainment, not as a source of income or a way to recover financial losses.
• Take regular breaks during sessions — step away from the screen, have a drink of water, and check in with yourself.
• Never gamble when you are upset, stressed, under the influence of alcohol, or making decisions impulsively.
• Balance your leisure time — keep gambling as one activity among many, alongside family, sport and other interests.
• Review your account activity and spending history regularly — awareness of your actual spending is one of the most powerful responsible gaming habits.

Getting Help — You Are Not Alone

If you are struggling with gambling-related problems, please know that help is available and that reaching out is the right thing to do. l89y's support team is available 24 hours a day, 7 days a week via live chat. Our agents are trained in responsible gaming support and will listen without judgement. Whether you want to set limits, take a break, or discuss self-exclusion, we are here to help you take that step.

You can also contact us by email at [email protected]. Please include your account username or registered mobile number so our team can locate your account and respond as quickly as possible. All responsible gaming communications are treated with complete confidentiality.